Criteria First



Kudos - Compliments to Criteria First from
Customers and Partners

We haven’t been very good at repeating all the nice things our customers say about us, but that should change. We get a lot of good feedback via email and on the phone, so here are a few things we thought bear repeating.

"I just want to say again, thank you so much for your and Russell's help with our DocuShare project, it is so refreshing to work with a friendly, prompt vendor for a change! :-)"

Travis K., Network Administrator


"Doug and Russell, as always it is a pleasure to work with you both and I look forward to uncovering any way to make DEKRA Easy Scan a world class product!"

Scott W., IT Manager / Programmer


"Looks like we are there - Gentlemen, you are awesome!"

Scott W., IT Manager / Programmer


"Just wanted to let you know how much I'm enjoying the FS2DS utility. It's making life so easy!"

Dennis F., FAA Supervisor


"Wow. That's neat. I'll use your sheet for the future. I am very impressed with ABBYY and how you have set this up. Excellent program, and once the data entry group gets 'in the groove', this will go great."

Eric L., Owner of Document Reprocessors of New York


"I’ve worked with several outside vendors, and y’all are the best."

Joe S., Project Specialist with ABSG


"I have been tooting the [FlexiCapture] scanning system among colleagues for some time as an improvement over the manual data entry we did in the past. Our postcard surveys fly through the scanner and populate data sets in minutes rather than hours, and the volume of surveys we complete has increased because of our scanning system."

Peter F.


Q: "How is FlexiCapture working for you?"
A: "It's working really well.  I already trained the person who does the evaluations to operate it in less than a week and we're all incredibly satisfied with how it's working."

Toby M.


"Awesome, that worked! Thank you very much, especially for your patience in working with me on this."

Hayden W. about a FlexiCapture application


"Just wanted to drop a line and let you know I've been singing the praises of the support I get from you and Russell. You're making our other software vendors look bad! Russell helped me through something in five minutes that would have taken a month of webexes, emails, conference calls with the engineers with another external vendor whose software I support. Russell will say it was an easy fix, but that's easy by his standards."

Joe S., Project Specialist with ABSG


Criteria First is extremely knowledgeable on the DocuShare and ABBYY product lines. Their professional services fees are significantly cheaper than Xerox and they are very responsive to customizations and configuration changes. It is easier to work with Criteria First than Xerox Tech Support for issues and troubleshooting. All I have to do is send an email and within minutes or hours Criteria First has responded to my issues or customization request. Finally I need to contact one company for all my DocuShare and ABBYY needs and support. They make us feel like a valued customer and part of a team."

John M. of Town of New Windsor


"You guys are always so willing to help us and it is MUCH appreciated. Thanks again for taking time to deal with our issues when I know you're up to your wazoozals with your own. Have a great day, guys!"

Tony H. of ABSG


"That was exactly it! I tested ... I don't think we need a Skype session. Thank you for your help!"

Sheri P. of USGS


"Hurrah! You guys are awesome as always. Thank you."

Sheri P. of USGS


"You have been doing a really good job and what has been set up fully answers our need."

Ben S.


"I love speaking with you guys, especially because I can actually reach you."

Peter F.


"It has been a pleasure working with you and Russell. Your support, knowledge, and customer services is priceless. Thank you for always being there for me and JW Toups."

Joey T., IT Manager